Frequently asked questions
How do I place an order?
Simply browse our store, add items to your cart, and proceed to checkout. We accept all major credit cards, Shop Pay, and more.
Can I modify or cancel my order?
Please contact us as soon as possible at cristopher@thecoffeebeings.com or call (702) 843-5761. We'll do our best to accommodate changes before your order ships.
How will I know my order was placed successfully?
You'll receive a confirmation email with your order details shortly after placing your order.
Shipping
How long does shipping take?
Most orders are processed within 1-3 business days. Delivery typically takes 7-15 business days depending on your location.
Do you ship internationally?
We currently ship within the United States. Please check back as we expand our shipping options.
How do I track my order?
Once your order ships, you'll receive a tracking number via email so you can follow your package every step of the way.
Returns & Refunds
What is your return policy?
We accept returns within 30 days of delivery. Items must be unused and in their original condition. Please visit our Return Policy page for full details.
How do I start a return?
Contact us at cristopher@thecoffeebeings.com with your order number and reason for return, and we'll guide you through the process.
Products
Are your products safe for pets?
Yes! All pet products in our store are selected with your pet's safety and comfort in mind. If you have specific concerns about a product, feel free to reach out to us.
How do I choose the right size for my pet?
Each product listing includes sizing information. If you're unsure, contact us and we'll help you find the perfect fit.
Contact Us
How can I reach your team?
We're here to help! Reach us at cristopher@thecoffeebeings.com or call (702) 843-5761. We typically respond within 1-2 business days.